Frequently Asked Questions

How do crystals work?

The basic laws of physics teaches us that everything in the universe is made of energy, vibrating at different frequencies. Crystals vibrate at a very high frequency, and humans—for a variety of different reasons—vibrate at a much lower one. The way that energy works, is that it naturally wants to entrain with whatever energy is vibrating at a higher frequency. When we bring crystals into our space, it causes our frequency to elevate, allowing us to reap many different benefits, specifically to our health and well-being. Ever hear the term “high-vibe”? That’s where this term comes from!

Are your products Vegan?

If theres one thing we love more than crystals, it’s animals. Mazz Hanna products are 100% Vegan & Cruelty-Free. We are animal obsessed and would never test on anything other than who our products are made for, humans.

Are your products nut, gluten, soy and GMO free?

Yes, all Mazz Hanna products are 100% nut, gluten, soy and GMO free.

Are your products safe for women who are pregnant or nursing?

We stand by our organic and natural ingredients and use therapeutic grade essential oils in all of our products. That being said, we recommend that you consult your health care practitioner if you have any concerns about whether our products may be right for you. We offer our products as cosmetics only. 

Is there a shelf life or expiration of your products?

We use naturally-derived preservatives in our products when necessary and advise our customers to use within 6 months of opening for highest quality. We recommend storing our products in a cool dry place under 75 degrees F/ 24 degrees C to preserve their quality. 

Do you use preservatives in your products?

Most of our products are preservative free and are 100% natural. No formaldehyde, silicone, parabens, soy, or gluten.

Where do you ship to?

We happily ship to all 50 US states.

How can I track my order?

As soon as your order ships you will receive an email confirmation with your USPS tracking number. 

What is your return policy?

Please see our Return and Shipping Policy section for complete details.

If I experience any issues with my order, who should I contact?

Please see our Terms and Conditions section.

I don’t see my question here.

If you don’t see your question here, please contact us at and we’ll be happy to assist you!